Customer Care Manager - State Farm Agent Team Member
Allen
Customer Care Manager - State Farm Agent Team Member
Full Time • Allen
Responsive recruiter
Replies within 24 hours
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Profit sharing
- Signing bonus
- Training & development
You May Be a Great Fit as a Office Manager at Roundtree State Farm if:
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
- You're able to give advice to people in all different walks of life
Location Address: 1312 W EXCHANGE PKWY STE 1160, ALLEN TX 75013
At Roundtree State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to become an expert, grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us!
How we do anything, is how we do everything!
Seeking an Office Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, selling-in book and coordination of customer interactions.
Responsibilities
- Manage customer inquiries and support daily service activities.
- Coordinate team communication to maintain efficient workflows.
- Assist with account updates, billing inquiries, and policy reviews.
- Track service metrics and report progress to the agent.
- Support community engagement and customer outreach initiatives.
- Partner with Agent until trained as an Office Manager
Qualifications
- Excellent communication and organizational skills.
- Strong attention to detail with the ability to manage multiple priorities.
- Prior experience in customer service, office management, or administrative support preferred.
- Must be able to obtain applicable state insurance licenses.
Compensation: $50,000.00 - $60,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Allen, TX and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none